PetSmart

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• Joelle Smith

  Aug, 04 2018
  ★ ☆ ☆ ☆ ☆
  Brought my dog in for grooming and was the absolute worse job I have ever seen. I own a 7 month old Zuchon (Bichon & Shitzu mix) approximately less than 15lbs and was told they were having difficulty grooming him due to biting. I had him groomed in the past at the vet, but could not get an appointment soon enough so I scheduled him here. The lady claimed she could not clip all his nails, finish his face, and he went to the bathroom on numerous occasions so she had to re bathe him. All of these issues never arose prior to taking him to be groomed at Petsmart. Upon picking him up you can clearly see he was traumatized and proceeded to urinate multiple times before even leaving the parking lot. ALL IS ODD BEHAVIOR FOR HIM. Being a previous dog owner I have never experienced this with a pet even if they are not spayed or neutered. Another worker then tried to blame his behavior of nipping and urination/defecation on him not being neutered. Clearly seeing I was unimpressed with the job they offered to take him back in a week to "finish the job". I absolutely refuse to bring him back there. Lastly when I had to wait for them to re-bathe him I watched how the other groomers interacted with the dogs and one dog was winning in pain while she was cleaning his/her ears. I am not a professional, but I have never seen something like that before. If they are treating other dogs like that why should I bring mine back?

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